Can Agents Work?

Jobs / Food service, cleaning, and personal care / 35-1012.00

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

US jobs
1,223,240
Median wage
$44,080 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of first-line supervisors of food preparation and serving workers?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 21%Direct organizational operations, activities, or proceduresNot measured
  • 8%Perform human resources activitiesNot measured
  • 7%Determine resource needs of projects or operationsNot measured
  • 7%Train others on operational or work proceduresNot measured
  • 5%Respond to customer problems or inquiriesNot measured
  • 5%Clean tools, equipment, facilities, or work areasNot measured
  • 5%Replenish inventories of materials, equipment, or productsNot measured
  • 5%Execute financial transactionsNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Resolve customer complaints regarding food service.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Present bills and accept payments.
  • Perform various financial activities, such as cash handling, deposit preparation, and payroll.
  • Supervise and participate in kitchen and dining area cleaning activities.
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
  • Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Other job titles for this occupation (59)

Cafeteria Manager · Dietary Supervisor · Dining Services Director · Food and Beverage Director · Food and Nutrition Services Supervisor · Food Production Supervisor · Food Service Supervisor · Kitchen Manager · Kitchen Supervisor · Restaurant Manager · Banquet Captain · Banquet Supervisor · Bar Manager · Bartender Manager · Cafeteria Supervisor · Canteen Manager · Cocktail Lounge Manager · Commissary Production Supervisor · Cook Manager · Counter Supervisor · Crew Chief · Dairy Bar Manager · Dietary Director · Dietary Manager · Dining Room Captain · Dining Room Manager · Dining Room Supervisor · Fast Food Restaurant Manager · Fast Food Services Manager · Fast Food Supervisor · Flight Kitchen Manager · Floor Supervisor · Food Beverage Supervisor · Food Concession Manager · Food Service Director · Food Service Industry Supervisor · Food Service Manager · Food Supervisor · Fountain Manager · Fountain Supervisor · GM (General Manager) · Kitchen Work Supervisor · Kosher Dietary Service Manager · Kosher Dietary Service Supervisor · Line Worker Supervisor · Lunch Counter Manager · Luncheonette Manager · Lunchroom Food Service Supervisor · Lunchroom Manager · Lunchroom Supervisor · Motel Food Service Supervisor · Restaurant Shift Supervisor · Restaurant Supervisor · Room Service Supervisor · School Lunch Manager · Shift Supervisor · Snack Bar Manager · Soda Fountain Manager · Tea Room Manager