Can Agents Work?

Jobs / Food service, cleaning, and personal care / 35-9011.00

Dining Room and Cafeteria Attendants and Bartender Helpers

Facilitate food service. Clean tables; remove dirty dishes; replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons.

US jobs
542,750
Median wage
$33,980 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of dining room and cafeteria attendants and bartender helpers?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 29%Provide food or beverage servicesNot measured
  • 17%Stock supplies or productsNot measured
  • 13%Clean tools, equipment, facilities, or work areasNot measured
  • 11%Move materials, equipment, or suppliesNot measured
  • 6%Replenish inventories of materials, equipment, or productsNot measured
  • 6%Provide information to guests, clients, or customersNot measured
  • 5%Prepare foods or beveragesNot measured
  • 4%Execute financial transactionsNot measured

Benchmarks for this occupation

These benchmarks name this occupation in their job mapping.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Run cash registers.
  • Serve ice water, coffee, rolls, or butter to patrons.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Wipe tables or seats with dampened cloths or replace dirty tablecloths.
  • Set tables with clean linens, condiments, or other supplies.
  • Greet and seat customers.
  • Clean up spilled food or drink or broken dishes and remove empty bottles and trash.
  • Maintain adequate supplies of items, such as clean linens, silverware, glassware, dishes, or trays.
  • Locate items requested by customers.
  • Fill beverage or ice dispensers.
  • Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
  • Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
Other job titles for this occupation (61)

Barback · Buffet Attendant · Bus Boy · Bus Person · Busser · Dining Room Attendant · Food Service Aide · Food Service Helper · Server Assistant · Server's Assistant · Banquet Houseperson · Banquet Set Up Person · Bar Attendant · Bar Back · Barmaid · Bartender Helper · Beverage Server · Breakfast Attendant · Breakfast Bar Attendant · Busboy · Cafe Helper · Cafeteria Aide · Cafeteria Assistant · Cafeteria Attendant · Cafeteria Helper · Cafeteria Table Attendant · Cafeteria Worker · Carry Out Clerk · Club Attendant · Coffee Attendant · Coffee Bar Attendant · Counter Supply Worker · Dining Room Busser · Dining Room Helper · Dining Room Tables Set Up Attendant · Dumbwaiter Operator · Floorperson · Food and Beverage Attendant · Food and Beverage Cashier · Food Expeditor · Food Runner · Food Service Assistant · Food Service Attendant · Food Service Worker · Hotel Breakfast Bar Attendant · Iceman · Kitchen Aide · Kitchen Help Handyman · Kitchen Helper · Line Server · Lunchroom Aide · Lunchroom Attendant · Lunchroom Worker · Restaurant Busser · Restaurant Worker · Service Assistant · Silver Steward · Silver Wrapper · Tray Setter · Water Attendant · Water Carrier