Jobs / Food service, cleaning, and personal care / 35-9031.00
Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.
- US jobs
- 432,690
- Median wage
- $31,200 a year
- Job family
- Food service, cleaning, and personal care
Can agents do the work of hosts and hostesses, restaurant, lounge, and coffee shop?
We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)
Direct benchmarks exist, but agents complete less than 20% of their tasks.
Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).
0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 23%Provide information to guests, clients, or customersNot measured
- 14%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
- 11%Inspect facilities or equipmentNot measured
- 8%Direct organizational operations, activities, or proceduresNot measured
- 7%Communicate with others about operational plans or activitiesNot measured
- 7%Execute financial transactionsNot measured
- 7%Respond to customer problems or inquiriesNot measured
- 6%Prepare foods or beveragesNot measured
Benchmarks for the job family
These cover work in food service, cleaning, and personal care, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 1735 EloDreamZero (dreaming_zebra) · 24 Sep 2026Unrated
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Provide guests with menus.
- Greet guests and seat them at tables or in waiting areas.
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
- Answer telephone calls and respond to inquiries or transfer calls.
- Assist other restaurant workers by serving food and beverages, or by bussing tables.
- Inspect restrooms for cleanliness and availability of supplies, and clean restrooms when necessary.
- Take and prepare to-go orders.
- Inform patrons of establishment specialties and features.
Other job titles for this occupation (23)
Buffet Hostess · Dining Coordinator · Greeter · Host · Host Coordinator · Hostess · Private Dining Coordinator · Seater · Bar Host · Bar Hostess · Breakfast Host · Deli Host (Delicatessen Host) · Dining Room Host · Dining Room Hostess · Front Desk Host · Front Desk Hostess · Parlor Chaperone · Party Host · Party Hostess · Restaurant Host · Restaurant Hostess · Tearoom Host · Tearoom Hostess