Can Agents Work?

Jobs / Food service, cleaning, and personal care / 37-1011.00

First-Line Supervisors of Housekeeping and Janitorial Workers

Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.

US jobs
178,760
Median wage
$49,100 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of first-line supervisors of housekeeping and janitorial workers?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 10%Communicate with others about operational plans or activitiesNot measured
  • 8%Select materials or equipment for operations or projectsNot measured
  • 7%Maintain operational recordsNot measured
  • 7%Supervise personnel activitiesNot measured
  • 7%Evaluate personnel capabilities or performanceNot measured
  • 6%Clean tools, equipment, facilities, or work areasNot measured
  • 6%Advise others on business or operational mattersNot measured
  • 6%Train others on operational or work proceduresNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
  • Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Plan and prepare employee work schedules.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Issue supplies and equipment to workers.
  • Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
  • Check and maintain equipment to ensure that it is in working order.
Other job titles for this occupation (40)

Building Services Supervisor · Buildings and Grounds Supervisor · Custodian Supervisor · Environmental Services Supervisor (EVS) · Executive Housekeeper · Housekeeping Supervisor · Janitorial Supervisor · Laundry Supervisor · Maintenance Supervisor · Building Cleaning Supervisor · Building Superintendent · Building Supervisor · Butler · Cleaning Staff Supervisor · Cleaning Supervisor · Custodial Supervisor · Environmental Services Custodial Manager · Environmental Services Department Manager · Home Restoration Service Supervisor · Hotel Cleaning Supervisor · Hotel Housekeeping Supervisor · Hotel Room Service Supervisor · House Cleaner Supervisor · House Superintendent · Housekeeper Supervisor · Housekeeping Inspector · Housekeeping Manager · Housekeeping Operations Manager (Housekeeping Ops Manager) · Housekeeping Room Inspector · Janitor Supervisor · Janitorial Manager · Janitorial Services Supervisor · Linen Room Supervisor · Linen Supervisor · Maid Supervisor · Maintenance Superintendent · Motel Cleaning Supervisor · Motel Room Service Supervisor · Private Residence Household Manager · Sanitation Supervisor