Can Agents Work?

Jobs / Food service, cleaning, and personal care / 37-2012.00

Maids and Housekeeping Cleaners

Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

US jobs
860,670
Median wage
$35,510 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of maids and housekeeping cleaners?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

64% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 47%Clean tools, equipment, facilities, or work areasMeasured
  • 15%Move materials, equipment, or suppliesMeasured
  • 14%Monitor resources or inventoriesNot measured
  • 7%Dispose of waste or debrisNot measured
  • 5%Monitor safety or security of work areas, facilities, or propertiesNot measured
  • 3%Arrange displays or decorationsNot measured
  • 3%Schedule operational activitiesNot measured
  • 2%Maintain tools or equipmentNot measured

Benchmarks for this occupation

These benchmarks name this occupation in their job mapping.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Dust and polish furniture and equipment.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
  • Sort, count, and mark clean linens and store them in linen closets.
Other job titles for this occupation (67)

Chambermaid · Cleaner · Cottage Attendant · Environmental Services Aide · Environmental Services Worker · Guest Room Attendant (GRA) · Housekeeper · Housekeeping Laundry Worker · Room Cleaner · Bed Maker · Bunk House Worker · Butler · Cabin Cleaner · Charwoman · Cleaning Maid · Cleaning Matron · Cleaning Porter · Cleaning Team Member · Commercial Housekeeper · Curtain Worker · Dining Room Maid · Domestic Helper · Domestic Laundry Worker · Domestic Maid · Dormitory Maid · Downstairs Maid · Drapery Worker · Furniture Duster · General House Worker · Hall Worker · Home Housekeeper · Hospital Cleaner · Hospitality Team Member · Hotel Maid · House Attendant · House Cleaner · House Worker · Housecleaner · Household Worker · Housekeeping Attendant · Housekeeping Cleaner · Housekeeping Department Worker · Housekeeping Houseperson · Housekeeping Room Attendant · Housemaid · Houseperson · Industrial Housekeeper · Linen Folder · Linen Keeper · Linen Room Custodian · Linen Room Worker · Linen Worker · Lodging Facilities Attendant · Lodging House Keeper · Lounge Maid · Maid · Motel Maid · Parlor Maid · Residential Housekeeper · Rest Room Maid · Restroom Maid · Room Maid · Service Cleaner · Shower Maid · Upstairs Maid · Visiting Housekeeper · Ward Maid