First-Line Supervisors of Gambling Services Workers

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

• BEHAVIOR Challenge 2025by Stanford UniversityTask level · Q-score (held-out test)

  0.26Robot Learning Collective · 14 Nov 2025

  Emerging

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

• RoboArenaby UC Berkeley and Stanford UniversityTask level · Leaderboard score (Elo-style)

  1735 EloDreamZero (dreaming_zebra) · 24 Sep 2026

  Unrated
• RoboChallenge Table30by Dexmal and Hugging FaceTask level · Success rate

  64.3%Era0 · May 2026

  Strong

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Respond to and resolve patrons' complaints.
• Greet customers and ask about the quality of service they are receiving.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Establish and maintain banks and table limits for each game.
• Reset slot machines after payoffs.
• Answer patrons' questions about gaming machine functions and payouts.