Can Agents Work?

Jobs / Food service, cleaning, and personal care / 39-1014.00

First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Directly supervise and coordinate activities of entertainment and recreation related workers.

US jobs
103,190
Median wage
$48,560 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of first-line supervisors of entertainment and recreation workers, except gambling services?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 11%Respond to customer problems or inquiriesNot measured
  • 10%Evaluate personnel capabilities or performanceNot measured
  • 10%Maintain current knowledge in area of expertiseNot measured
  • 8%Explain regulations, policies, or proceduresNot measured
  • 7%Direct organizational operations, activities, or proceduresNot measured
  • 6%Provide information to guests, clients, or customersNot measured
  • 6%Assign work to othersNot measured
  • 6%Supervise personnel activitiesNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Furnish customers with information on events or activities.
  • Collaborate with staff members to plan or develop programs of events or schedules of activities.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
  • Direct or coordinate the activities of entertainment and recreation related workers.
  • Recruit and hire staff members.
  • Inform workers about interests or special needs of specific groups.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Other job titles for this occupation (33)

Caddymaster · Community Life Director · Guest Services Manager · Guest Services Supervisor · Hair Salon Manager · Recreation Coordinator · Recreation Supervisor · Salon Manager · Summer Camp Supervisor · Visitor Experience Supervisor · Aquatics Supervisor · Arcade Supervisor · Caddie Supervisor · Caddy Supervisor · Chief Airport Guide · Club Supervisor · Entertainment Supervisor · Guest Experience Captain · Head Baggage Porter · Head Usher · Health Club Manager · Hospitality Manager · Park Recreation Manager · Park Worker Supervisor · Players Club Supervisor · Recreation Attendant Supervisor · Rides Supervisor · Salon Coordinator · Salon Director · Shift Supervisor · Shop Manager · Shop Supervisor · Summer Camp Coordinator