Can Agents Work?

Jobs / Food service, cleaning, and personal care / 39-1022.00

First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

US jobs
114,110
Median wage
$48,590 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of first-line supervisors of personal service workers?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 13%Maintain current knowledge in area of expertiseNot measured
  • 12%Evaluate personnel capabilities or performanceNot measured
  • 12%Respond to customer problems or inquiriesNot measured
  • 12%Assign work to othersNot measured
  • 9%Explain regulations, policies, or proceduresNot measured
  • 6%Communicate with others about operational plans or activitiesNot measured
  • 6%Investigate organizational or operational problemsNot measured
  • 6%Perform human resources activitiesNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Train workers in proper operational procedures and functions and explain company policies.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Recruit and hire staff members.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Take disciplinary action to address performance problems.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Investigate employee complaints and resolve problems following management rules and regulations.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
  • Participate in continuing education to stay abreast of industry trends and developments.
  • Inform management about problems, such as employee disputes.
Other job titles for this occupation (27)

Adult Family Home Program Manager · Aquatics Supervisor · Bar and Restaurant Manager · Clinical Care Coordinator · Clinical Coordinator · Clinical Services Program Manager · Direct Care Supervisor · Housekeeping Supervisor · Resident Care Supervisor · Animal Trainer Supervisor · Barber Shop Manager · Beauty Shop Manager · Bell Captain · Bellhop Service Captain · Care Guide · Child Care Worker Supervisor · Comfort Station Supervisor · Companion Animal Leader · Hair Salon Supervisor · Home Care Coordinator · Hospitality House Supervisor · Hospitality Manager · Resident Care Coordinator · Residential Care Facility Manager · Salon Coordinator · Spa Coordinator · Summer Camp Supervisor