Can Agents Work?

Jobs / Food service, cleaning, and personal care / 39-3031.00

Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.

US jobs
121,770
Median wage
$32,910 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of ushers, lobby attendants, and ticket takers?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 16%Verify personal informationNot measured
  • 13%Provide information to guests, clients, or customersNot measured
  • 11%Sell products or servicesNot measured
  • 10%Respond to customer problems or inquiriesNot measured
  • 9%Escort othersNot measured
  • 7%Assist individuals with special needsNot measured
  • 7%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
  • 6%Monitor safety or security of work areas, facilities, or propertiesNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
  • Clean facilities.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.
  • Maintain order and ensure adherence to safety rules.
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Refuse admittance to undesirable persons or persons without tickets or passes.
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Greet patrons attending entertainment events.
  • Search for lost articles or for parents of lost children.
  • Settle seating disputes or help solve other customer concerns.
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
Other job titles for this occupation (32)

Lobby Attendant · Theater Attendant · Theatre Usher · Ticket Attendant · Ticket Taker · Usher · Visitor Services Assistant · Visitor Services Associate · Visitor Services Representative · Visitor Services Specialist · Admittance Attendant · Docent · Door Attendant · Door Captain · Door Tender · Doorman · Doorperson · Drive-in Theater Attendant · Event Attendant · Gate Attendant · Gate Clerk · Gate Tender · Greeter · Lodge Attendant · Press Box Custodian · Program Attendant · Special Events Attendant · Theater Usher · Ticket Collector · Visitor Service Assistant · Visitor Services Technician (Visitor Services Tech) · Volunteer Services Specialist