Can Agents Work?

Jobs / Food service, cleaning, and personal care / 39-6011.00

Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

US jobs
28,510
Median wage
$37,080 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of baggage porters and bellhops?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 30%Move materials, equipment, or suppliesNot measured
  • 12%Provide information to guests, clients, or customersNot measured
  • 12%Escort othersNot measured
  • 8%Assist individuals with special needsNot measured
  • 8%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
  • 7%Explain regulations, policies, or proceduresNot measured
  • 7%Clean tools, equipment, facilities, or work areasNot measured
  • 5%Monitor individual behavior or performanceNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Receive and mark baggage by completing and attaching claim checks.
  • Greet incoming guests and escort them to their rooms.
  • Transport guests about premises and local areas, or arrange for transportation.
  • Maintain clean lobbies or entrance areas for travelers or guests.
  • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
  • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
  • Explain the operation of room features, such as locks, ventilation systems, and televisions.
  • Assist travelers and guests with disabilities.
  • Deliver messages and room service orders, and run errands for guests.
  • Pick up and return items for laundry and valet service.
  • Act as part of the security team at transportation terminals, hotels, or similar establishments.
  • Compute and complete charge slips for services rendered and maintain records.
Other job titles for this occupation (46)

Bell Captain · Bell Person · Bellhop · Bellman · Bellperson · Doorman · Ground Support Agent · Sky Cap · Skycap · Valet · Airport Guide · Baggage Agent · Baggage Checker · Baggage Handler · Baggage Porter · Baggage Smasher · Baggageman · Bell Attendant · Bell Clerk · Bell Staff · Bellman Captain · Bellman Driver · Bellstaff · Bellstand Attendant · Call Worker · Cart and Bag Attendant · Donation Door Attendant · Door Attendant · Doorperson · Food Porter · Guest Environment Expert · Guest Service Expert · Hall Porter · Hotel Baggage Handler · House Attendant · Lobby Porter · Luggage Attendant · Porter · Railroad Baggage Porter · Red Cap · Redcap · Service Technician (Service Tech) · Sleeping Car Porter · Station Baggage Porter · Valet Service Attendant · Wheelchair Agent