Can Agents Work?

Jobs / Food service, cleaning, and personal care / 39-6012.00

Concierges

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

US jobs
49,240
Median wage
$38,950 a year
Job family
Food service, cleaning, and personal care

Can agents do the work of concierges?

We read the evidence for the whole job family, Food service, cleaning, and personal care: Not yet (first measured in the last 12 months)

Direct benchmarks exist, but agents complete less than 20% of their tasks.

Evidence: BEHAVIOR Challenge 2025, 12.4% of tasks fully completed (Full task success rate).

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 42%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
  • 20%Provide information to guests, clients, or customersNot measured
  • 12%Move materials, equipment, or suppliesNot measured
  • 5%Coordinate group, community, or public activitiesNot measured
  • 5%Perform administrative or clerical activitiesNot measured
  • 4%Sell products or servicesNot measured
  • 3%Direct organizational operations, activities, or proceduresNot measured
  • 3%Purchase goods or servicesNot measured

Benchmarks for the job family

These cover work in food service, cleaning, and personal care, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Provide directions to guests.
  • Order flowers for guests.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.
  • Plan special events, parties, or meetings, which may include booking musicians or celebrities.
  • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
  • Arrange childcare services for guests.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Assist guests with special needs by providing equipment such as wheelchairs.
  • Receive, store, or deliver luggage or mail.
Other job titles for this occupation (21)

Activities Concierge · Chef Concierge · Club Concierge · Concierge · Conference Concierge · Front Desk Agent · Guest Service Agent · Hotel Concierge · Lobby Concierge · Service Concierge · Concierge Security Officer · Event Concierge · Front Desk Concierge · Health Concierge · Hospitality Aide · Hotel Guest Service Agent · Member Concierge · Night Concierge · Patient Concierge · Residential Concierge · Spa Concierge