Jobs / Management and business operations / 11-1021.00
General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
- US jobs
- 3,503,020
- Median wage
- $105,770 a year
- Job family
- Management and business operations
Can agents do the work of general and operations managers?
We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: SOP-Bench, 72.4% of tasks completed.
14% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 29%Direct organizational operations, activities, or proceduresNot measured
- 8%Assign work to othersNot measured
- 7%Manage budgets or financesMeasured
- 7%Develop organizational policies, systems, or processesNot measured
- 7%Implement procedures or processesMeasured
- 6%Monitor individual behavior or performanceNot measured
- 5%Develop business or marketing plansNot measured
- 5%Provide information to guests, clients, or customersNot measured
Benchmarks for this occupation
These benchmarks name this occupation in their job mapping.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Benchmarks for the job family
These cover work in management and business operations, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- 64.8%Claude Code + Opus 5.5 (max) · 6 Oct 2026Strong
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct administrative activities directly related to making products or providing services.
- Prepare staff work schedules and assign specific duties.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.
- Perform personnel functions, such as selection, training, or evaluation.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
- Set prices or credit terms for goods or services, based on forecasts of customer demand.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Other job titles for this occupation (74)
Business Manager · Center Manager · Department Manager · District Manager · General Manager (GM) · Operations Director · Operations General Manager (Operations GM) · Operations Manager · Plant Superintendent · Store Manager · Area Manager · Boards and Commissions Director · Business Coordinator · Chief Administrative Officer (CAO) · Corporate Manager · Department Store General Manager (Dept Store GM) · Department Store Manager (Dept Store Manager) · District Commercial Superintendent · District Plant Superintendent · District Traffic Chief · District Wire Chief · Division Toll Wire Chief · Division Traffic Superintendent · Drilling and Production Superintendent · Electrical Superintendent · Equipment Maintenance Superintendent · Field Party Manager · Fish and Game Club Manager · General Superintendent · Golf and Operations Manager · Golf Course Manager · Gym Manager · Installation Superintendent · IO Manager (Industrial Organization Manager) · Laundry Superintendent · Line Construction Superintendent · Manufacturing Operations Manager · Mine Superintendent · Movie Theater Manager · Newspaper Manager · Nonprofit Manager · Office Manager · Offshoring Manager · Operational Risk Manager · Operations Supervisor · Park Superintendent · Parks and Recreation Manager · Print Production Manager · Printing Manager · Prison Warden · Program Director · Program Manager · Public Works Director · Publication Director · Refinery Superintendent · Revenue Director · Revenue Manager · Roads Superintendent · Shelter Director · Shift Supervisor · Shop Superintendent · Site Operations Manager · Solid Waste Manager · Sports Team Manager · Store Director · Street Commissioner · Street Superintendent · Substation Superintendent · Theatre Manager · Training Manager · Venue Manager · Water and Sewer Systems Supervisor · Water Superintendent · Zoo Director