Jobs / Management and business operations / 11-3012.00
Administrative Services Managers
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
- US jobs
- 263,960
- Median wage
- $114,130 a year
- Job family
- Management and business operations
Can agents do the work of administrative services managers?
We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: SOP-Bench, 72.4% of tasks completed.
0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 16%Develop organizational or program goals or objectivesNot measured
- 13%Prepare reports of operational or procedural activitiesNot measured
- 12%Manage budgets or financesNot measured
- 11%Direct organizational operations, activities, or proceduresNot measured
- 11%Train others on operational or work proceduresNot measured
- 10%Perform recruiting or hiring activitiesNot measured
- 7%Analyze data to improve operationsNot measured
- 7%Advise others on business or operational mattersNot measured
Benchmarks for the job family
These cover work in management and business operations, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- 64.8%Claude Code + Opus 5.5 (max) · 6 Oct 2026Strong
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency.
- Set goals and deadlines for the department.
- Acquire, distribute and store supplies.
- Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Conduct classes to teach procedures to staff.
- Plan, administer, and control budgets for contracts, equipment, and supplies.
- Hire and terminate clerical and administrative personnel.
- Direct or coordinate the supportive services department of a business, agency, or organization.
- Communicate with and provide guidance for external vendors and service providers to ensure the organization, department, or work unit's business needs are met.
- Develop operational standards and procedures for the work unit or department.
- Establish work procedures or schedules to organize the daily work of administrative staff.
- Learn to operate new office technologies as they are developed and implemented.
Other job titles for this occupation (17)
Administrative Coordinator · Administrative Director · Administrative Manager · Administrative Officer · Administrator · Business Administrator · Business Manager · Administration Director · Administrative Services Manager · Business Coordinator · Business Office Director · Business Office Manager · Business Unit Manager · Operations Administrator · Records and Information Manager · Records Management Director · Service Director