Jobs / Management and business operations / 11-9071.00
Gambling Managers
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
- US jobs
- 5,030
- Median wage
- $93,220 a year
- Job family
- Management and business operations
Can agents do the work of gambling managers?
We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: SOP-Bench, 72.4% of tasks completed.
11% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 10%Monitor resources or inventoriesNot measured
- 8%Develop organizational policies, systems, or processesNot measured
- 8%Respond to customer problems or inquiriesMeasured
- 7%Explain regulations, policies, or proceduresNot measured
- 7%Maintain current knowledge in area of expertiseNot measured
- 6%Promote products, services, or programsNot measured
- 5%Monitor financial data or activitiesNot measured
- 5%Direct organizational operations, activities, or proceduresNot measured
Benchmarks for the job family
These cover work in management and business operations, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- 64.8%Claude Code + Opus 5.5 (max) · 6 Oct 2026Strong
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Resolve customer complaints regarding problems, such as payout errors.
- Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
- Track supplies of money to tables and perform any required paperwork.
- Explain and interpret house rules, such as game rules or betting limits.
- Prepare work schedules and station arrangements and keep attendance records.
- Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
- Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
- Train new workers or evaluate their performance.
- Market or promote the casino to bring in business.
- Interview and hire workers.
- Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
- Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
Other job titles for this occupation (33)
Casino Manager · Casino Operations Manager · Casino Shift Manager · Gaming Manager · Pit Manager · Shift Manager · Slot Manager · Slot Operations Manager · Table Games Manager · Table Games Shift Manager · Baccarat Manager · Bingo Manager · Blackjack Manager · Cage Manager · Cage Shift Manager · Card Room Manager · Craps Manager · Dice Manager · Gambling Director · Gambling Manager · Gaming Director · Keno Manager · Mutuel Department Manager · On-Duty Manager · Pai Gow Manager · Poker Manager · Poker Room Manager · Racing Manager · Slot Operations Director · Slot Shift Manager · Slots Manager · Sports Betting Manager · Table Games Pit Manager