Jobs / Management and business operations / 11-9072.00
Entertainment and Recreation Managers, Except Gambling
Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.
- US jobs
- 37,980
- Median wage
- $79,520 a year
- Job family
- Management and business operations
Can agents do the work of entertainment and recreation managers, except gambling?
We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: SOP-Bench, 72.4% of tasks completed.
14% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 12%Provide information to guests, clients, or customersNot measured
- 9%Plan events or programsNot measured
- 8%Communicate with others about operational plans or activitiesMeasured
- 7%Explain regulations, policies, or proceduresNot measured
- 7%Respond to customer problems or inquiriesMeasured
- 7%Reconcile financial dataNot measured
- 6%Assign work to othersNot measured
- 6%Prepare financial documents, reports, or budgetsNot measured
Benchmarks for the job family
These cover work in management and business operations, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- 64.8%Claude Code + Opus 5.5 (max) · 6 Oct 2026Strong
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Write budgets to plan recreational activities or programs.
- Talk to coworkers using electronic devices, such as computers and radios.
- Talk to customers to convey information about events or activities.
- Plan programs of events or schedules of activities.
- Explain rules and regulations of facilities and entertainment attractions to customers.
- Calculate and record department expenses and revenue.
- Interview and hire associates to fill staff vacancies.
- Assign tasks and work hours to staff.
- Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
- Resolve customer complaints regarding worker performance or services rendered.
- Train workers in company procedures or policy.
- Administer first aid in emergency situations.
Other job titles for this occupation (48)
Aquatic Program Manager · Camp Director · Events Manager · Golf Course Manager · Ice Arena Director · Park Manager · Recreation Director · Recreation Manager · Recreation Superintendent · Social Activities Director · Activities Manager · Amusement Park Manager · Aquatics Director · Aquatics Manager · Boat Club Manager · Club Director · Club Manager · Entertainment and Recreation GM (Entertainment and Recreation General Manager) · Entertainment and Recreation Manager · Entertainment and Recreation Operations Manager (Entertainment and Recreation Ops Manager) · Entertainment and Recreation Planning Manager · Entertainment and Recreation PM (Entertainment and Recreation Project Manager) · Entertainment and Recreation Program Manager · Entertainment and Recreation Services Manager · Entertainment and Recreation Site Manager · Entertainment Director · Entertainment Manager · Event Coordinator · Golf Club Manager · Marina Club Manager · Park Recreation Manager · Park Superintendent · Parks and Recreation Manager · Parks Recreation Coordinator · Parks Recreation Director · Pool Manager · Recreation Attendant Supervisor · Recreation Center Supervisor · Recreation Coordinator · Recreation Program Manager · Recreation Supervisor · Skating Rink Manager · Ski Resort Manager · Summer Camp Director · Summer Day Camp Director · Tennis Club Manager · Theme Park Manager · Youth Activities Coordinator