Jobs / Management and business operations / 11-9151.00
Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
- US jobs
- 209,330
- Median wage
- $80,390 a year
- Job family
- Management and business operations
Can agents do the work of social and community service managers?
We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: SOP-Bench, 72.4% of tasks completed.
8% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 11%Develop organizational policies, systems, or processesNot measured
- 8%Monitor individual behavior or performanceNot measured
- 8%Supervise personnel activitiesNot measured
- 7%Develop professional relationships or networksNot measured
- 7%Analyze market or industry conditionsNot measured
- 6%Promote products, services, or programsNot measured
- 5%Advise others on legal or regulatory mattersNot measured
- 5%Manage budgets or financesNot measured
Benchmarks for the job family
These cover work in management and business operations, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- 64.8%Claude Code + Opus 5.5 (max) · 6 Oct 2026Strong
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Direct activities of professional and technical staff members and volunteers.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Research and analyze member or community needs to determine program directions and goals.
- Implement and evaluate staff, volunteer, or community training programs.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
Other job titles for this occupation (69)
Adoption Services Manager · Child Welfare Services Director · Children's Service Supervisor · Clinical Services Director · Community Services Director · Psychiatric Social Worker Supervisor · Social Services Director · Transitional Care Director · Vocational Rehabilitation Administrator · Adult Daycare Coordinator · Borough Coordinator · Case Manager · Case Services Manager · Casework Department Director · Casework Director · Casework Services Director · Child Welfare Director · Club Manager · Community Center Director · Community Organization Director · Community Outreach Coordinator · Community Service Director · Community Service Organization Director · Contract Sheltered Workshop Supervisor · Counseling Services Manager · Family Service Center Director · Family Services Coordinator · Field Coordination Director · Field Service Director · Foster Care Case Manager · Group Counseling Program Director · Group Home Manager · Group Work Program Director · Home Service Director · Membership Director · Multi-Share Program Coordinator · Neighborhood Service Center Director · Non Profit Director · Non-Profit Director · Nonprofit Director · Nonprofit Manager · Offender Workforce Development Program Manager (OWDPM) · Outreach Coordinator · Parole Director · Program Coordinator · Program Manager · Program Supervisor · Public Welfare Director · Rehabilitation Center Manager · Scout Work Director · Services Case Manager · Sheltered Workshop Executive Director · Social Service Agency Director · Social Service Coordinator · Social Service Director · Social Services Manager · Social Welfare Administrator · Social Work Administrator · Teenage Activities Director · Teenage Program Director · Veterans Affairs Director · Volunteer Services Director · Volunteer Services Manager · Volunteer Services Supervisor · Welfare Administrator · Welfare Director · Welfare Manager · Youth Development Director · Youth Program Director