Can Agents Work?

Jobs / Management and business operations / 11-9179.02

Spa Managers

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.

US jobs
10,450 (SOC 11-9179 group, "Personal Service Managers, All Other")
Median wage
$69,770 a year
Job family
Management and business operations

Can agents do the work of spa managers?

We read the evidence for the whole job family, Management and business operations: Some tasks (first measured in the last 12 months)

Agents complete 20% or more of the tasks (or projects) on a direct benchmark.

Evidence: SOP-Bench, 72.4% of tasks completed.

13% of this occupation's work, by O*NET work activities, is measured by a direct benchmark (figures for the SOC 11-9179 group).

  • 9%Train others on operational or work proceduresNot measured
  • 6%Maintain operational recordsMeasured
  • 5%Develop organizational or program goals or objectivesNot measured
  • 5%Coordinate group, community, or public activitiesNot measured
  • 5%Supervise personnel activitiesNot measured
  • 4%Direct organizational operations, activities, or proceduresNot measured
  • 4%Teach academic or vocational subjectsNot measured
  • 4%Evaluate programs, practices, or processesNot measured

Benchmarks for the job family

These cover work in management and business operations, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

  • AutomationBenchby ZapierTask level · Pass rate (task_completed_correctly)
    51.3%Gemini 4 Argon (High) · 30 Sep 2026
    Emerging
  • SOP-Benchby AmazonTask level · Task success rate
    72.4%Claude 4 Opus (ReAct agent) · 23 Feb 2026
    Strong
  • Vending-Bench 2by Andon LabsProject level · Final bank balance
    $15,515GPT-6 Astra · 7 Sep 2026
    Unrated

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Respond to customer inquiries or complaints.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Assess employee performance and suggest ways to improve work.
  • Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
  • Verify staff credentials, such as educational and certification requirements.
  • Check spa equipment to ensure proper functioning.
  • Establish spa budgets and financial goals.
  • Recruit, interview, or hire employees.
  • Develop staff service or retail goals and guide staff in goal achievement.
  • Maintain client databases.
  • Schedule staff or supervise scheduling.
Other job titles for this occupation (11)

Guest Experience Director · Massage Department Manager · Spa Director · Spa Operation Manager · Spa Operations Manager (Spa Ops Manager) · Spa Supervisor · Day Spa Manager · Health Spa Manager · Medical Spa Manager · Spa Coordinator · Wellness Spa Manager