Jobs / Physical work / 39-1013.00
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
- US jobs
- 26,010
- Median wage
- $63,820 a year
- Job family
- Physical work
Can agents do the work of first-line supervisors of gambling services workers?
We read the evidence at the level of the job family, Physical work:
- Task levelUnexploredNo benchmark in our collection covers this work yet.
- Project levelUnexploredNo benchmark in our collection covers this work yet.
Unexplored territory
No benchmark in this atlas covers this work yet.
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
Other job titles for this occupation (51)
Casino Manager · Casino Shift Manager (CSM) · Floor Supervisor · Pit Boss · Pit Supervisor · Slot Floor Person · Slot Shift Manager · Slot Shift Supervisor · Slot Supervisor · Table Games Supervisor · Blackjack Pit Boss · Blackjack Supervisor · Cage Supervisor · Cardroom Manager · Cardroom Supervisor · Casino Floor Runner · Casino Floor Supervisor · Casino Floorperson · Casino Services Supervisor · Casino Slot Supervisor · Casino Supervisor · Contract Runner · Dual Rate Supervisor · Electronic Gambling Device Supervisor · Electronic Gaming Device Supervisor · Executive Casino Host · Floor Person · Floorperson · Gambling Floor Supervisor · Gambling Supervisor · Gaming Floor Supervisor · Hourly Manager · Key Person · Lottery Office Manager · Player Services Supervisor · Poker Room Manager · Poker Room Supervisor · Poker Supervisor · Security Supervisor · Slot Floor Supervisor · Slot Key Person · Slot Machine Floor Person · Slot Machine Key Person · Slot Manager · Slot Technical Supervisor · Table Games Dual Rate Supervisor · Table Games Floor Supervisor · Table Games Manager · Table Games Pit Manager · Table Games Shift Manager · Video Poker Floorman