Baggage Porters and Bellhops

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

• Receive and mark baggage by completing and attaching claim checks.
• Greet incoming guests and escort them to their rooms.
• Transport guests about premises and local areas, or arrange for transportation.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.
• Assist travelers and guests with disabilities.
• Deliver messages and room service orders, and run errands for guests.
• Pick up and return items for laundry and valet service.
• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Compute and complete charge slips for services rendered and maintain records.