Jobs / Sales and marketing / 41-1012.00
First-Line Supervisors of Non-Retail Sales Workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- US jobs
- 214,390
- Median wage
- $87,520 a year
- Job family
- Sales and marketing
Can agents do the work of first-line supervisors of non-retail sales workers?
We read the evidence for the whole job family, Sales and marketing: Some tasks (no change in 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: CRMArena-Pro, 58.3% of tasks completed.
0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 9%Communicate with others about operational plans or activitiesNot measured
- 8%Train others on operational or work proceduresNot measured
- 7%Assign work to othersNot measured
- 7%Communicate with others about specifications or project detailsNot measured
- 7%Maintain sales or financial recordsNot measured
- 7%Monitor financial data or activitiesNot measured
- 7%Supervise personnel activitiesNot measured
- 6%Develop business or marketing plansNot measured
Benchmarks for the job family
These cover work in sales and marketing, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
- Visit retailers and sales representatives to promote products and gather information.
- Formulate pricing policies on merchandise according to profitability requirements.
- Prepare sales and inventory reports for management and budget departments.
Other job titles for this occupation (39)
Customer Service Department Supervisor · Customer Service Supervisor · Driver Sales Supervisor · Information Center Supervisor · Inside Sales Supervisor · Reservations Supervisor · Sales Department Supervisor · Sales Leader · Sales Supervisor · Sales Team Leader · Advertising Material Distributors Supervisor · Blood Donor Recruiter Supervisor · Bowling Desk Clerk Supervisor · Bulk Plant Supervisor · Circulation Crew Leader · Client Service Supervisor · Desk Clerks Supervisor · Dry Cleaning Manager · Insurance Agents Supervisor · Insurance Office Supervisor · Insurance Sales Supervisor · Malt Liquors Sales Supervisor · Newspaper Carriers Supervisor · Order Department Supervisor · Party Plan Sales Unit Advisor · Party Plan Sales Unit Sales Leader · Radio Time Sales Supervisor · Real Estate Sales Supervisor · Sales Counselor · Sales Floor Supervisor · Sales Representative Supervisor · Shift Supervisor · Skating Desk Clerk Supervisor · Stock Broker Supervisor · Subscription Crew Leader · Telemarketer Supervisor · Telemarketing Supervisor · Telesales Supervisor · Territory Supervisor