Can Agents Work?

Jobs / Sales and marketing / 41-2011.00

Cashiers

Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.

US jobs
3,089,410
Median wage
$32,880 a year
Job family
Sales and marketing

Can agents do the work of cashiers?

We read the evidence for the whole job family, Sales and marketing: Some tasks (no change in 12 months)

Agents complete 20% or more of the tasks (or projects) on a direct benchmark.

Evidence: CRMArena-Pro, 58.3% of tasks completed.

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 20%Execute financial transactionsNot measured
  • 12%Provide information to guests, clients, or customersNot measured
  • 9%Maintain sales or financial recordsNot measured
  • 9%Reconcile financial dataNot measured
  • 8%Determine values or prices of goods or servicesNot measured
  • 7%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
  • 6%Monitor financial data or activitiesNot measured
  • 5%Explain technical details of products or servicesNot measured

Benchmarks for the job family

These cover work in sales and marketing, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

  • AutomationBenchby ZapierTask level · Pass rate (task_completed_correctly)
    51.3%Gemini 4 Argon (High) · 30 Sep 2026
    Emerging

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

  • GDPvalby OpenAIProject level · Wins plus ties against experts
    84.9%GPT-5.5 · Apr 2026
    Strong
  • GDPval-AAby Artificial AnalysisProject level · GDPval-AA Elo
    1866 EloClaude Opus 5.5 (Max, Default Fallback) · 10 Oct 2026
    Unrated

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
  • Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
  • Answer incoming phone calls.
  • Answer customers' questions, and provide information on procedures or policies.
  • Request information or assistance, using paging systems.
  • Help customers find the location of products.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Other job titles for this occupation (80)

Cage Cashier · Cashier · Center Aisle Cashier · Central Aisle Cashier · Checker · Customer Assistant · Sales Associate · Store Attendant · Store Clerk · Toll Collector · Auction Clerk · Bottle Booth Attendant · Box Office Attendant · Bridge Toll Collector · Cart Attendant · Cash Checker · Cash Office Worker · Cash Person · Cash Register Operator (Cash Register Op) · Cashier Associate · Cashier Host · Cashier Hostess · Cashier Stocker · Cashier Team Member · Cashier Wrapper · Change Booth Attendant · Change Person · Check Cashier · Check Out Cashier · Check Out Clerk · Checker Cashier · Checkout Operator · Clerk Cashier · Clerk Checker · Collector · Convenience Store Clerk · Courtesy Booth Cashier · Credit Cashier · Day Cashier · Disbursement Clerk · Disbursing Agent · Disbursing Officer · Driver Cash Clerk · Fare Collector · Fast Food Cashier · Floor Cashier · Front End Cashier · Gas Station Cashier · Grocery Cashier · Grocery Checker · Grocery Checking Clerk · Grocery Clerk · Grocery Sales Clerk · Hostess Cashier · Hotel and Dining Room Cashier · Hotel Dining Room Cashier · Information Clerk Cashier · Money Counter · Mutuel Clerk · Parimutuel Ticket Cashier · Parimutuel Ticket Seller · Purse Paymaster · Restaurant Cashier · Retail Cashier · Sale Associate Point · Sales Assistant · Sales Cashier · Sales Clerk · Service Station Cashier · Snack Bar Cashier · Station Cashier · Store Cashier · Store Clerk Cashier · Store Clerk Checker · Store Crew Member · Teller · Ticket Clerk · Ticket Dispatcher · Ticket Seller · To Go Specialist