Can Agents Work?

Jobs / Sales and marketing / 41-2012.00

Gambling Change Persons and Booth Cashiers

Exchange coins, tokens, and chips for patrons' money. May issue payoffs and obtain customer's signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.

US jobs
21,530
Median wage
$36,220 a year
Job family
Sales and marketing

Can agents do the work of gambling change persons and booth cashiers?

We read the evidence for the whole job family, Sales and marketing: Some tasks (no change in 12 months)

Agents complete 20% or more of the tasks (or projects) on a direct benchmark.

Evidence: CRMArena-Pro, 58.3% of tasks completed.

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 23%Execute financial transactionsNot measured
  • 13%Reconcile financial dataNot measured
  • 11%Evaluate the quality or accuracy of dataNot measured
  • 10%Maintain sales or financial recordsNot measured
  • 10%Verify personal informationNot measured
  • 10%Monitor safety or security of work areas, facilities, or propertiesNot measured
  • 7%Obtain formal documentation or authorizationNot measured
  • 6%Sell products or servicesNot measured

Benchmarks for the job family

These cover work in sales and marketing, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

  • AutomationBenchby ZapierTask level · Pass rate (task_completed_correctly)
    51.3%Gemini 4 Argon (High) · 30 Sep 2026
    Emerging

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

  • GDPvalby OpenAIProject level · Wins plus ties against experts
    84.9%GPT-5.5 · Apr 2026
    Strong
  • GDPval-AAby Artificial AnalysisProject level · GDPval-AA Elo
    1866 EloClaude Opus 5.5 (Max, Default Fallback) · 10 Oct 2026
    Unrated

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
  • Exchange money, credit, tickets, or casino chips and make change for customers.
  • Count money and audit money drawers.
  • Check identifications to verify age of players.
  • Maintain cage security according to rules.
  • Reconcile daily summaries of transactions to balance books.
  • Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine.
  • Calculate the value of chips won or lost by players.
  • Accept credit applications and verify credit references to provide check-cashing authorization or to establish house credit accounts.
  • Furnish change persons with a money bank at the start of each shift.
  • Listen for jackpot alarm bells and issue payoffs to winners.
  • Sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons.
Other job titles for this occupation (20)

Booth Cashier · Cage Cashier · Cashier · Casino Banker · Casino Cashier · Change Person · Slot Attendant · Slot Floor Person · Slot Technician · Vault Cashier · Bingo Cashier · Booth Monitor · Carousel Attendant · Casino Gaming Worker · Change Attendant · Floor Cashier · Lottery Sales Clerk · Mutuel Teller · Player Services Cashier · Slot Floor Attendant