Jobs / Sales and marketing / 41-3091.00
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Sell services to individuals or businesses. May describe options or resolve client problems.
- US jobs
- 1,256,010
- Median wage
- $69,990 a year
- Job family
- Sales and marketing
Can agents do the work of sales representatives of services, except advertising, insurance, financial services, and travel?
We read the evidence for the whole job family, Sales and marketing: Some tasks (no change in 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: CRMArena-Pro, 58.3% of tasks completed.
18% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 14%Promote products, services, or programsNot measured
- 11%Advise others on products or servicesNot measured
- 10%Determine values or prices of goods or servicesMeasured
- 9%Respond to customer problems or inquiriesMeasured
- 7%Prepare documentation for contracts, applications, or permitsNot measured
- 7%Identify business or organizational opportunitiesNot measured
- 7%Maintain operational recordsNot measured
- 7%Advise others on business or operational mattersNot measured
Benchmarks for this occupation
These benchmarks name this occupation in their job mapping.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Benchmarks for the job family
These cover work in sales and marketing, not always this occupation's tasks.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Answer customers' questions about services, prices, availability, or credit terms.
- Develop sales presentations or proposals to explain service specifications.
- Create forms or agreements to complete sales.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Negotiate prices or terms of sales or service agreements.
- Quote prices, credit terms, contract terms, or fulfillment dates for services.
- Maintain customer records using automated systems.
- Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
- Inform customers of contracts or other information pertaining to purchased services.
- Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
- Distribute promotional materials at meetings, conferences, or trade shows.
Other job titles for this occupation (27)
National Sales Executive · Sales Representative (Sales Rep) · Automobile Club Membership Sales Agent · Automotive Sales Consultant (Auto Sales Consultant) · B2B Sales Representative (Business to Business Sales Representative) · Business Services Sales Representative · Customer Service Sales Representative (Customer Service Sales Rep) · Field Sales Consultant · Field Sales Representative · Independent Sales Representative · Inside Sales Representative (Inside Sales Rep) · Member Service Representative (MSR) · Membership Representative (Membership Rep) · Membership Solicitor · Outside Sales Representative (Outside Sales Rep) · Pest Control Service Sales Agent · Route Sales Representative (Route Sales Rep) · Sales Account Executive · Sales Advisor · Sales Agent · Sales Associate · Sales Consultant · Sales Development Representative · Sales Specialist · Salesman · Technical Sales Representative · Wireless Sales Specialist