Jobs / Healthcare / 29-2099.08
Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
- US jobs
- 182,610 (SOC 29-2099 group, "Health Technologists and Technicians, All Other")
- Median wage
- $50,290 a year
- Job family
- Healthcare
Can agents do the work of patient representatives?
We read the evidence for the whole job family, Healthcare: Some tasks (no change in 12 months)
Agents complete 20% or more of the tasks (or projects) on a direct benchmark.
Evidence: MedAgentBench, 69.7% of tasks completed.
0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark (figures for the SOC 29-2099 group).
- 18%Administer diagnostic tests to assess patient healthNot measured
- 7%Maintain current knowledge in area of expertiseNot measured
- 6%Assist others to access additional services or resourcesNot measured
- 6%Examine people or animals to assess health conditions or physical characteristicsNot measured
- 5%Collect information about patients or clientsNot measured
- 5%Operate medical equipmentNot measured
- 5%Assist healthcare practitioners during medical proceduresNot measured
- 3%Direct organizational operations, activities, or proceduresNot measured
Benchmarks for the job family
These cover work in healthcare, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Maintain knowledge of community services and resources available to patients.
- Refer patients to appropriate health care services or resources.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Collect and report data on topics, such as patient encounters or inter-institutional problems, making recommendations for change when appropriate.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Analyze patients' abilities to pay to determine charges on a sliding scale.
- Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
- Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Other job titles for this occupation (37)
Access Representative (Access Rep) · Admissions Coordinator · BCPA (Board Certified Patient Advocate) · Case Manager · Patient Access Specialist · Patient Advocate · Patient Navigator · Patient Resource Worker · Patient Service Representative (Patient Service Rep) · Service Coordinator · Admitting Clerk · Admitting Representative (Admitting Rep) · Care Navigator · Clinical Liaison · Healthcare Registrar · Intake Coordinator · Intake Specialist · Patient Access Representative (Patient Access Rep) · Patient Account Representative (Patient Account Rep) · Patient Care Coordinator · Patient Care Representative (Patient Care Rep) · Patient Coordinator · Patient Financial Representative (Patient Financial Rep) · Patient Ombudsperson · Patient Registrar · Patient Registration Representative (Patient Registration Rep) · Patient Reimbursement Agent · Patient Relations Coordinator · Patient Relations Representative (PRR) · Patient Resource Coordinator · Patient Resources Agent · Patient Service Specialist · Patient Services Coordinator · Patient Services Representative · Patient Services Specialist · PCA (Patient Care Associate) · PCT (Patient Care Technician)