Jobs / Office and administrative support / 43-3011.00
Bill and Account Collectors
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
- US jobs
- 158,830
- Median wage
- $47,030 a year
- Job family
- Office and administrative support
Can agents do the work of bill and account collectors?
We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)
Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.
Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.
15% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 23%Provide information to guests, clients, or customersNot measured
- 19%Negotiate contracts or agreementsNot measured
- 14%Maintain sales or financial recordsNot measured
- 11%Collect fares or paymentsNot measured
- 8%Respond to customer problems or inquiriesMeasured
- 8%Monitor financial data or activitiesNot measured
- 5%Communicate with others about operational plans or activitiesMeasured
- 3%Collect data about consumer needs or opinionsNot measured
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 54.5%arito · 13 Sep 2026Emerging
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Answer customer questions regarding problems with their accounts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Receive payments and post amounts paid to customer accounts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
Other job titles for this occupation (46)
Account Representative · Accounts Receivable Specialist (AR Specialist) · Collection Agent · Collection Specialist · Collector · Debt Collector · Patient Access Specialist · Patient Account Representative · Telephone Collector · Account Receivable Associate · Account Service Representative · Accounts Collector · Bad Credit Collector · Bilingual Collections Specialist · Bill Collector · Billing Representative · Car Repossessor · Chaser · Claims Collector · Collection Clerk · Collection Representative · Collections Agent · Collections Analyst · Collections Associate · Collections Clerk · Collections Coordinator · Collections Officer · Collections Representative · Collections Specialist · Credit and Collections Analyst · Credit Coordinator · Credit Specialist · Customer Account Specialist · Data Collector · Dunner · Field Collector · Installment Agent · Installment Loan Collector · Insurance Collector · Medical Collections Specialist · Medical Collector · Patient Financial Service Representative · Payment Collector · Rent Collector · Repossession Agent · Repossessor