Can Agents Work?

Jobs / Office and administrative support / 43-4071.00

File Clerks

File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

US jobs
73,440
Median wage
$43,600 a year
Job family
Office and administrative support

Can agents do the work of file clerks?

We read the evidence at the level of the job family, Office and administrative support:

  • Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
  • Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
  • Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.
  • Gather materials to be filed from departments or employees.
  • Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
  • Add new material to file records or create new records as necessary.
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Scan or read incoming materials to determine how and where they should be classified or filed.
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
  • Answer questions about records or files.
  • Assign and record or stamp identification numbers or codes to index materials for filing.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Modify or improve filing systems or implement new filing systems.
Other job titles for this occupation (63)

Claims Clerk · Clerk · Clerk Typist · Documentation Specialist · File Clerk · Medical Records Clerk · Office Assistant · Police Records Clerk · Records Clerk · Records Custodian · Admissions Clerk · Blueprint Clerk · Brand Recorder · Card Filer · Classification Clerk · Computer Aide · Computer Tape Librarian · Credit Card Clerk · Cut File Clerk · Cut Filer · Death Surveys Coder · Document Clerk · Document Coordinator · Document Scanner · Documents Clerk · Documents Scanner · Enrollment Clerk · Enrollment Specialist · File Coordinator · File Keeper · File Maintenance Clerk · File Management Clerk · Filer · Filing Clerk · Fingerprint Clerk · History Card Clerk · Imaging Clerk · Import Export Clerk · Index Clerk · Indexer · Intelligence Clerk · Invoice Coder · Keyboarding Clerk · Legal File Clerk · Line Assigner · Lister · Manufacturing Clerk · Map Clerk · Medical Records Coder · Police Records Specialist · Pre Coder · Record Center Specialist · Record Clerk · Record Filing Clerk · Record Keeper · Records Analyst · Records Specialist · Records Technician (Records Tech) · Scanning Clerk · Support Technician (Support Tech) · Tape Librarian · Team Coordinator · Technical Records Specialist