Can Agents Work?

Jobs / Office and administrative support / 43-4081.00

Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

US jobs
261,420
Median wage
$35,070 a year
Job family
Office and administrative support

Can agents do the work of hotel, motel, and resort desk clerks?

We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)

Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.

Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.

5% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 18%Maintain sales or financial recordsNot measured
  • 15%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
  • 6%Provide information to guests, clients, or customersNot measured
  • 6%Operate communications equipment or systemsNot measured
  • 6%Notify others of emergencies or problemsNot measured
  • 6%Evaluate the quality or accuracy of dataNot measured
  • 6%Distribute materials, supplies, or resourcesNot measured
  • 5%Explain technical details of products or servicesNot measured

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Make and confirm reservations.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Issue room keys and escort instructions to bellhops.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
Other job titles for this occupation (33)

Desk Clerk · Front Desk Agent · Front Desk Associate · Front Desk Attendant · Front Desk Clerk · Front Desk Receptionist · Guest Service Representative (GSR) · Guest Services Agent (GSA) · Hotel Desk Clerk · Reservationist · Front Desk Auditor · Front Desk Concierge · Front Desk Representative (Front Desk Rep) · Front Office Agent · Guest Service Agent · Guest Service Worker · Guest Services Associate · Guest Services Attendant · Hall Clerk · Hotel Associate · Hotel Clerk · Hotel Front Desk Agent · Hotel Front Desk Clerk · Hotel Night Auditor · Hotel Receptionist · Hotel Registration Clerk · Hotel Reservation Agent · Lobby Attendant · Motel Clerk · Motel Front Desk Attendant · Motel Front Desk Clerk · Night Auditor · Resort Desk Clerk