Jobs / Office and administrative support / 43-4081.00
Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- US jobs
- 261,420
- Median wage
- $35,070 a year
- Job family
- Office and administrative support
Can agents do the work of hotel, motel, and resort desk clerks?
We read the evidence at the level of the job family, Office and administrative support:
- Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
- Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
- 1846 EloClaude Opus 5.5 (Adaptive Reasoning, Max Effort, Default Fallback) · 23 Sep 2026Unrated
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Make and confirm reservations.
- Greet, register, and assign rooms to guests of hotels or motels.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Issue room keys and escort instructions to bellhops.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Transmit and receive messages, using telephones or telephone switchboards.
- Record guest comments or complaints, referring customers to managers as necessary.
- Keep records of room availability and guests' accounts, manually or using computers.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Compute bills, collect payments, and make change for guests.
- Review accounts and charges with guests during the check out process.
Other job titles for this occupation (33)
Desk Clerk · Front Desk Agent · Front Desk Associate · Front Desk Attendant · Front Desk Clerk · Front Desk Receptionist · Guest Service Representative (GSR) · Guest Services Agent (GSA) · Hotel Desk Clerk · Reservationist · Front Desk Auditor · Front Desk Concierge · Front Desk Representative (Front Desk Rep) · Front Office Agent · Guest Service Agent · Guest Service Worker · Guest Services Associate · Guest Services Attendant · Hall Clerk · Hotel Associate · Hotel Clerk · Hotel Front Desk Agent · Hotel Front Desk Clerk · Hotel Night Auditor · Hotel Receptionist · Hotel Registration Clerk · Hotel Reservation Agent · Lobby Attendant · Motel Clerk · Motel Front Desk Attendant · Motel Front Desk Clerk · Night Auditor · Resort Desk Clerk