Jobs / Office and administrative support / 43-4111.00
Interviewers, Except Eligibility and Loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
- US jobs
- 148,060
- Median wage
- $45,920 a year
- Job family
- Office and administrative support
Can agents do the work of interviewers, except eligibility and loan?
We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)
Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.
Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.
9% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 20%Interview people to obtain informationNot measured
- 11%Evaluate the quality or accuracy of dataNot measured
- 8%Resolve personnel or operational problemsNot measured
- 7%Provide information to guests, clients, or customersNot measured
- 7%Collect fares or paymentsNot measured
- 7%Communicate with others about operational plans or activitiesMeasured
- 6%Supervise personnel activitiesNot measured
- 6%Assist individuals with paperworkNot measured
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 54.5%arito · 13 Sep 2026Emerging
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Assist individuals in filling out applications or questionnaires.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.
- Prepare reports to provide answers in response to specific problems.
- Meet with supervisor daily to submit completed assignments and discuss progress.
Other job titles for this occupation (54)
Admissions Clerk · Admissions Representative · Admitting Representative · Data Collection Assistant · Interviewer · Market Research Interviewer · Registration Clerk · Research Interviewer · Survey Interviewer · Telephone Interviewer · Admissions Advisor · Admissions Associate · Admissions Recruiter · Admissions Specialist · Admitting Clerk · Admitting Interviewer · Admitting Worker · Bilingual Field Interviewer · Canvasser · Census Clerk · Census Enumerator · Census Taker · Commercial Census Taker · Consumer Recruiter · Creel Clerk · Data Collector · Desk Interviewer · Entry Taker · Enumerator · ER Clerk (Emergency Room Clerk) · Field Canvasser · Field Enumerator · Field Interviewer · Field Representative · Field Reviewer · Forensic Interviewer · Hospice Admitting Clerk · Hospital Admitting Clerk · Intake Coordinator · Interviewing Clerk · Opinion Polls Survey Worker · Outpatient Admitting Clerk · Outpatient Interviewing Clerk · Polls Interviewer · Public Opinion Survey Taker · Radio Program Checker · Radio Survey Worker · Registration Coordinator · Registration Representative · Rehabilitation Clerk · Statement Request Clerk · Survey Worker · Surveys Interviewer · Telephone Surveyor