Can Agents Work?

Jobs / Office and administrative support / 43-4111.00

Interviewers, Except Eligibility and Loan

Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.

US jobs
148,060
Median wage
$45,920 a year
Job family
Office and administrative support

Can agents do the work of interviewers, except eligibility and loan?

We read the evidence at the level of the job family, Office and administrative support:

  • Task levelStrongOn computer-use and office-task benchmarks, top agents pass most tasks: 90.2% on OSWorld-Verified (humans: 72.4%), 83.1% on SpreadsheetBench, and 63.3% on WorkArena L1 under the standard protocol. Limits: many top entries are self-submitted and not re-run by the maintainers, and on TheAgentCompany's multi-step workplace tasks the best agent resolves 42.9%.
  • Project levelPartialOnly adjacent evidence. OpenAI reports that GPT-5.5's GDPval deliverables won or tied against professionals' work in 84.9% of comparisons, but GDPval tasks are one-shot and fully specified. No benchmark in our collection tests multi-day administrative work, such as running a calendar or a purchasing process.

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
  • Identify and report problems in obtaining valid data.
  • Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
  • Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
  • Review data obtained from interview for completeness and accuracy.
  • Compile, record, and code results or data from interview or survey, using computer or specified form.
  • Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
  • Assist individuals in filling out applications or questionnaires.
  • Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
  • Supervise or train other staff members.
  • Prepare reports to provide answers in response to specific problems.
  • Meet with supervisor daily to submit completed assignments and discuss progress.
Other job titles for this occupation (54)

Admissions Clerk · Admissions Representative · Admitting Representative · Data Collection Assistant · Interviewer · Market Research Interviewer · Registration Clerk · Research Interviewer · Survey Interviewer · Telephone Interviewer · Admissions Advisor · Admissions Associate · Admissions Recruiter · Admissions Specialist · Admitting Clerk · Admitting Interviewer · Admitting Worker · Bilingual Field Interviewer · Canvasser · Census Clerk · Census Enumerator · Census Taker · Commercial Census Taker · Consumer Recruiter · Creel Clerk · Data Collector · Desk Interviewer · Entry Taker · Enumerator · ER Clerk (Emergency Room Clerk) · Field Canvasser · Field Enumerator · Field Interviewer · Field Representative · Field Reviewer · Forensic Interviewer · Hospice Admitting Clerk · Hospital Admitting Clerk · Intake Coordinator · Interviewing Clerk · Opinion Polls Survey Worker · Outpatient Admitting Clerk · Outpatient Interviewing Clerk · Polls Interviewer · Public Opinion Survey Taker · Radio Program Checker · Radio Survey Worker · Registration Coordinator · Registration Representative · Rehabilitation Clerk · Statement Request Clerk · Survey Worker · Surveys Interviewer · Telephone Surveyor