Can Agents Work?

Jobs / Office and administrative support / 43-4131.00

Loan Interviewers and Clerks

Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

US jobs
164,790
Median wage
$50,020 a year
Job family
Office and administrative support

Can agents do the work of loan interviewers and clerks?

We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)

Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.

Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.

8% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 18%Provide information to guests, clients, or customersNot measured
  • 11%Maintain sales or financial recordsNot measured
  • 9%Evaluate the quality or accuracy of dataNot measured
  • 9%Prepare documentation for contracts, applications, or permitsNot measured
  • 6%Interview people to obtain informationNot measured
  • 6%Determine values or prices of goods or servicesNot measured
  • 6%Negotiate contracts or agreementsNot measured
  • 5%Monitor financial data or activitiesNot measured

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Interview loan applicants to obtain personal and financial data and to assist in completing applications.
  • Answer questions and advise customers regarding loans and transactions.
  • Submit loan applications with recommendation for underwriting approval.
  • Verify and examine information and accuracy of loan application and closing documents.
  • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
  • Check value of customer collateral to be held as loan security.
  • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
  • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
  • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
  • Accept payment on accounts.
  • Present loan and repayment schedules to customers.
  • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
Other job titles for this occupation (33)

Licensed Loan Officer Assistant · Loan Analyst · Loan Assistant · Loan Clerk · Loan Originator · Loan Processor · Loan Representative · Mortgage Broker · Mortgage Loan Processor · Mortgage Processor · Closer · Commercial Loan Processor · Consumer Loan Processor · Disbursement Clerk · Document Processor · Loan Closer · Loan Documentation Specialist · Loan Expeditor · Loan Funder · Loan Inspector · Loan Interviewer · Loan Operations Specialist · Loan Secretary · Mortgage Clerk · Mortgage Closing Clerk · Mortgage Loan Assistant · Mortgage Loan Closer · Mortgage Loan Interviewer · Mortgage Loan Processing Clerk · Mortgage Processing Clerk · Post Closer · Post Closing Specialist · Processor