Can Agents Work?

Jobs / Office and administrative support / 43-4161.00

Human Resources Assistants, Except Payroll and Timekeeping

Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.

US jobs
90,220
Median wage
$50,610 a year
Job family
Office and administrative support

Can agents do the work of human resources assistants, except payroll and timekeeping?

We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)

Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.

Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.

27% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 19%Perform recruiting or hiring activitiesNot measured
  • 15%Explain regulations, policies, or proceduresNot measured
  • 14%Maintain operational recordsMeasured
  • 13%Gather information from physical or electronic sourcesMeasured
  • 11%Compile records, documentation, or other dataNot measured
  • 6%Perform human resources activitiesNot measured
  • 5%Set up classrooms, facilities, educational materials, or equipmentNot measured
  • 5%Collect data about consumer needs or opinionsNot measured

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
  • Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
  • Explain company personnel policies, benefits, and procedures to employees or job applicants.
  • Provide assistance in administering employee benefit programs and worker's compensation plans.
  • Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
  • Prepare and set up for new employee orientations.
  • Gather personnel records from other departments or employees.
  • Examine employee files to answer inquiries and provide information for personnel actions.
  • Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
  • Compile and prepare reports and documents pertaining to personnel activities.
  • Interview job applicants to obtain and verify information used to screen and evaluate them.
  • Process and review employment applications to evaluate qualifications or eligibility of applicants.
Other job titles for this occupation (25)

Human Resources Administrative Assistant (HR Administrative Assistant) · Human Resources Assistant (HR Assistant) · Human Resources Associate (HR Associate) · Personnel Clerk · Assignment Clerk · Benefits Clerk · Benefits Coordinator · Benefits Technician · Civil Service Clerk · Civil Service Worker · Contract Clerk · Employment Assistant · Employment Clerk · Enrollment Specialist · Human Resources Clerk (HR Clerk) · Human Resources Team Member · Identification Clerk · Onboarding Coordinator · Personnel Associate · Personnel Officer · Recruiting Coordinator · Resource Coordinator · Staffing Assistant · Temporary Help Agency Referral Clerk · Time Study Clerk