Jobs / Office and administrative support / 43-4181.00
Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
- US jobs
- 118,710
- Median wage
- $44,390 a year
- Job family
- Office and administrative support
Can agents do the work of reservation and transportation ticket agents and travel clerks?
We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)
Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.
Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.
4% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 21%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
- 15%Provide information to guests, clients, or customersNot measured
- 13%Explain regulations, policies, or proceduresNot measured
- 9%Explain technical details of products or servicesNot measured
- 8%Collect fares or paymentsNot measured
- 5%Promote products, services, or programsNot measured
- 5%Clean tools, equipment, facilities, or work areasNot measured
- 5%Read documents or materials to inform work processesNot measured
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 54.5%arito · 13 Sep 2026Emerging
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Confer with customers to determine their service requirements and travel preferences.
- Prepare customer invoices and accept payment.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
- Promote particular destinations, tour packages, and other travel services.
- Keep information facilities clean during operation.
- Open or close information facilities.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
Other job titles for this occupation (57)
Airline Ticket Agent · Airport Sales Agent · Baggage Service Agent · Corporate Travel Agent · Reservation Agent · Reservationist · Reservations Agent · Station Agent · Ticket Agent · Tour Sales Representative · Aircraft Agent · Aircraft Cabin Agent · Airline Agent · Airline Reservation Agent · Airline Reservationist · Airline Station Agent · Airport Agent · Auto Club Travel Counselor (Automotive Club Travel Counselor) · Auto Travel Club Counselor (Automobile Travel Club Counselor) · Baggage Agent · Baggage Clerk · Boarding Agent · Booking Agent · Cabin Agent · Cabin Service Agent · Cabin Services Agent · Call Center Reservation Agent · Central Reservations Agent · Check In Agent · Depot Agent · Fleet Service Clerk · Flight Agent · Flight Service Agent · General Passenger Agent · Guest Service Agent · Hotel Reservation Agent · Hotel Reservationist · Interchange Agent · Passenger Agent · Passenger Booking Clerk · Passenger Rate Clerk · Passenger Service Agent · Passenger Solicitor · Railroad Passenger Agent · Reservation Clerk · Reservation Sales Agent · Steamship Agent · Ticket Clerk · Ticket Dispatcher · Ticket Sales Agent · Ticket Sales Associate · Ticket Seller · Ticketing Clerk · Tourist Agent · Tourist Information Assistant · Train Reservation Clerk · Transportation Agent