Jobs / Office and administrative support / 43-5011.00
Cargo and Freight Agents
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.
- US jobs
- 97,670
- Median wage
- $52,260 a year
- Job family
- Office and administrative support
Can agents do the work of cargo and freight agents?
We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)
Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.
Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.
9% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 14%Analyze data to improve operationsNot measured
- 8%Direct organizational operations, activities, or proceduresNot measured
- 7%Advise others on business or operational mattersNot measured
- 7%Monitor operations to ensure adequate performanceNot measured
- 6%Maintain operational recordsMeasured
- 6%Examine materials or documentation for accuracy or complianceNot measured
- 6%Execute financial transactionsNot measured
- 5%Prepare documentation for contracts, applications, or permitsNot measured
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 54.5%arito · 13 Sep 2026Emerging
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Negotiate and arrange transport of goods with shipping or freight companies.
- Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
- Track delivery progress of shipments.
- Advise clients on transportation and payment methods.
- Estimate freight or postal rates and record shipment costs and weights.
- Keep records of all goods shipped, received, and stored.
- Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
- Retrieve stored items and trace lost shipments as necessary.
- Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
- Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
- Arrange insurance coverage for goods.
- Install straps, braces, and padding to loads to prevent shifting or damage during shipment.
Other job titles for this occupation (51)
Air Export Specialist · Drop Shipment Clerk · Freight Broker · Intermodal Dispatcher · International Coordinator · Load Planner · Logistics Coordinator · Logistics Service Representative · Ship Broker · Traffic and Documentation Clerk · Air Export Coordinator · Air Freight Coordinator · Cargo Agent · Cargo Customer Service Agent (Cargo CS Agent) · Cargo Router · Cargo Warehouse Agent · Container Coordinator · Export Compliance Specialist · Export Coordinator · Export Specialist · Freight Agent · Freight Booker · Freight Broker Agent · Freight Clerk · Freight Coordinator · Freight Forwarder · Freight Receiver · Freight Representative · Freight Router · Freight Shipping Agent · Freight Specialist · Import Coordinator · Import Customs Clearing Agent · Logistics Assistant · Logistics Clerk · Logistics Technician · Ocean Export Coordinator · Ocean Import Agent · Ocean Import Coordinator · Ocean Import Specialist · Operations Clerk · Receiver · Route Agent · Route Clerk · Shipping Agent · Shipping Coordinator · Shipping Processor · Shipping Specialist · Transportation Agent · Transportation Broker · Transportation Clerk