Jobs / Office and administrative support / 43-5021.00
Couriers and Messengers
Pick up and deliver messages, documents, packages, and other items between offices or departments within an establishment or directly to other business concerns, traveling by foot, bicycle, motorcycle, automobile, or public conveyance.
- US jobs
- 68,640
- Median wage
- $39,200 a year
- Job family
- Office and administrative support
Can agents do the work of couriers and messengers?
We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)
Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.
Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.
22% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 18%Load products, materials, or equipment for transportation or further processingNot measured
- 15%Move materials, equipment, or suppliesNot measured
- 13%Communicate with others about operational plans or activitiesMeasured
- 9%Sort materials or productsNot measured
- 8%Operate transportation equipment or vehiclesNot measured
- 7%Analyze data to improve operationsNot measured
- 7%Maintain operational recordsMeasured
- 6%Maintain tools or equipmentNot measured
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 54.5%arito · 13 Sep 2026Emerging
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Deliver and pick up medical records, lab specimens, and medications to and from hospitals and other medical facilities.
- Walk, ride bicycles, drive vehicles, or use public conveyances to reach destinations to deliver messages or materials.
- Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods.
- Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person.
- Deliver messages and items, such as newspapers, documents, and packages, between establishment departments and to other establishments and private homes.
- Record information, such as items received and delivered and recipients' responses to messages.
- Unload and sort items collected along delivery routes.
- Sort items to be delivered according to the delivery route.
- Plan and follow the most efficient routes for delivering goods.
- Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
- Obtain signatures and payments, or arrange for recipients to make payments.
- Unload goods from large trucks, and load them onto smaller delivery vehicles.
Other job titles for this occupation (52)
Courier · Delivery Driver · Driver · Lab Courier (Laboratory Courier) · Mail Carrier · Mailroom Courier · Messenger · Security Messenger · Transporter · Vehicle Delivery Worker · Bank Courier · Bank Messenger · Bicycle Messenger · Call Person · Call Worker Person · Caller · Circular Distributor · Copy Messenger · Courier Delivery Driver · Court Messenger · Crew Caller · Deliverer · Delivery Clerk · Delivery Courier · Delivery Person · Diplomatic Courier · DOT Courier (Department of Transportation Courier) · Driver Messenger · Food Courier · Freight Caller · General Runner · Mail Messenger · Medical Courier · Merchandise Deliverer · Message Clerk · Messenger Floorperson · Newspaper Delivery Person · Office Messenger · Office Runner · Outside Deliverer · Package Delivery Room Service Runner · Pick Up Man · Pick Up Worker · Proof Carrier · Sample Distributor · Service Runner · Singing Messenger · Swing Driver · Telegraph Messenger · Telegraph Office Route Aide · Telephone Messenger · Transfer Specialist