Jobs / Office and administrative support / 43-6013.00
Medical Secretaries and Administrative Assistants
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
- US jobs
- 961,610
- Median wage
- $45,930 a year
- Job family
- Office and administrative support
Can agents do the work of medical secretaries and administrative assistants?
We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)
Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.
Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.
30% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.
- 14%Schedule appointmentsMeasured
- 11%Maintain health or medical recordsNot measured
- 11%Process shipments or mailNot measured
- 9%Provide information to guests, clients, or customersNot measured
- 8%Communicate with others about operational plans or activitiesMeasured
- 7%Interview people to obtain informationNot measured
- 7%Prepare documentation for contracts, applications, or permitsNot measured
- 5%Purchase goods or servicesNot measured
Benchmarks for the job family
These cover work in office and administrative support, not always this occupation's tasks.
Direct evidence
Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.
- 45.9%Claude Opus 4.6 · 16 Mar 2026Emerging
- OSWorld-Verifiedby HKU, Salesforce AI Research, Carnegie Mellon University and University of Waterloo90.2%Intelligence-Indeed Agent · 25 Jul 2026Saturated
Also relevant
These benchmarks cover part of this family's work, or have no result yet. They do not set its step.
- 54.5%arito · 13 Sep 2026Emerging
Context only
These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.
- 42.9%TTE-MatrixAgent + DeepSeek-V3.2 · 10 Nov 2025Emerging
Typical tasks
From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.
- Answer telephones and direct calls to appropriate staff.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Complete insurance or other claim forms.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records, technical library, or correspondence files.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
- Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Other job titles for this occupation (48)
Clinic Office Assistant · Front Desk Receptionist · Medical Office Specialist · Medical Receptionist · Medical Secretary · Physician Office Specialist · Secretary · Unit Clerk · Unit Support Representative · Ward Clerk · Administrative Support Specialist · Appointment Scheduler · Certified Medical Administrative Assistant (CMMA) · Client Service Coordinator · Clinic Receptionist · Dental Front Desk Receptionist · Dental Front Office Coordinator · Dental Office Receptionist · Dental Receptionist · Dental Secretary · Front Desk Agent · Guest Service Representative · Hospital Admissions Clerk · Hospital Receptionist · Hospital Secretary · Hospital Unit Clerk · Insurance Verifier · Intake Coordinator · Medical Administrative Assistant · Medical Administrative Specialist · Medical Biller Coder · Medical Billing Coder · Medical Billing Specialist · Medical Front Desk Receptionist · Medical Front Desk Specialist · Medical Front Office Receptionist · Medical Office Clerk · Medical Office Receptionist · Medical Office Secretary · Medical Office Worker · Medical Records Clerk · Medical Scheduler · Psychiatric Secretary · Reception Technician (Reception Tech) · Scheduler · Surgery Scheduler · Verification Specialist · Ward Secretary