Can Agents Work?

Jobs / Office and administrative support / 43-9022.00

Word Processors and Typists

Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.

US jobs
35,010
Median wage
$49,280 a year
Job family
Office and administrative support

Can agents do the work of word processors and typists?

We read the evidence for the whole job family, Office and administrative support: Most tasks (no change in 12 months)

Agents complete 60% or more of the tasks (or projects) on two direct benchmarks from independent institutions.

Evidence: OSWorld-Verified, 90.2% of tasks completed; SpreadsheetBench, 83.1% of tasks completed.

50% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 18%Process digital or online dataMeasured
  • 14%Compile records, documentation, or other dataNot measured
  • 10%Perform administrative or clerical activitiesMeasured
  • 8%Operate office equipmentNot measured
  • 7%Stock supplies or productsNot measured
  • 7%Operate computer systems or computerized equipmentMeasured
  • 6%Examine materials or documentation for accuracy or complianceNot measured
  • 6%Gather information from physical or electronic sourcesMeasured

Benchmarks for the job family

These cover work in office and administrative support, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Context only

These benchmarks span many occupations, or they test how agents behave. They give context but do not set the step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.
  • Transmit work electronically to other locations.
  • Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  • Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
  • Check completed work for spelling, grammar, punctuation, and format.
  • Print and make copies of work.
  • Search for specific sets of stored, typed characters to make changes.
  • Address envelopes or prepare envelope labels, using typewriter or computer.
  • Collate pages of reports and other documents.
  • Reformat documents, moving paragraphs or columns.
  • Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.
  • Keep records of work performed.
Other job titles for this occupation (38)

Clerk Specialist · Clerk Typist · Keyboard Specialist · Stenographer · Typist · Word Processing Operator · Word Processing Specialist · Word Processor · Account Clerk Typist · Continuity Clerk · Court Stenographer · Data Transcriber · Dictaphone Typist · Document Processor · Ediphone Operator · Electromatic Typist · Legal Transcriptionist · Legal Typist · Medical Typist · Notereader · Office Clerk · Order Processing Specialist · Policy Typist · Policy Writer Typist · Processing Specialist · Script Worker · Statistical Typist · Stencil Typist · Telegraphic Typewriter Operator · Transcriber · Transcribing Machine Operator · Transcription Typist · Transcriptionist · Typing Office Technician (Typing Office Tech) · Typing Office Worker · Word Processing Machine Operator · Word Processor Operator · Word Processor Technician (Word Processor Tech)