Can Agents Work?

Jobs / Transportation and material moving / 53-1044.00

First-Line Supervisors of Passenger Attendants

Supervise and coordinate activities of passenger attendants.

US jobs
Not reported by BLS
Job family
Transportation and material moving

Can agents do the work of first-line supervisors of passenger attendants?

We read the evidence for the whole job family, Transportation and material moving: Unmeasured (no change in 12 months)

No direct benchmark gives a success rate.

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 14%Explain regulations, policies, or proceduresNot measured
  • 11%Evaluate personnel capabilities or performanceNot measured
  • 11%Respond to customer problems or inquiriesNot measured
  • 11%Maintain current knowledge in area of expertiseNot measured
  • 7%Inspect facilities or equipmentNot measured
  • 7%Direct organizational operations, activities, or proceduresNot measured
  • 5%Resolve personnel or operational problemsNot measured
  • 5%Prepare reports of operational or procedural activitiesNot measured

Benchmarks for the job family

These cover work in transportation and material moving, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

  • Waymo Safety Impact data hubby WaymoTask level · Reduction in any-injury-reported crashes vs human benchmark
    82%Waymo Driver (rider-only, 220.6M miles through March 2026) · Mar 2026
    Unrated

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Enforce safety rules and regulations.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Compute or estimate cash, payroll, transportation, or personnel requirements.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
  • Recommend and implement measures to improve worker motivation, work methods, or customer services.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Inform workers about interests or special needs of specific groups.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
  • Take disciplinary action to address performance problems.
Other job titles for this occupation (14)

On Car Supervisor · Transit Service Supervisor · Transportation Supervisor · Airflight Attendants Supervisor · Airplane Flight Attendant Supervisor · Airplane Pilot Supervisor · Flight Purser · Flight Service Manager · Passenger Service Manager · Passenger Service Supervisor · Passenger Ship Steward · Pilot Supervisor · Ship Steward · Stewardess Supervisor