Can Agents Work?

Jobs / Transportation and material moving / 53-3052.00

Bus Drivers, Transit and Intercity

Drive bus or motor coach, including regular route operations, charters, and private carriage. May assist passengers with baggage. May collect fares or tickets.

US jobs
159,240
Median wage
$59,050 a year
Job family
Transportation and material moving

Can agents do the work of bus drivers, transit and intercity?

We read the evidence for the whole job family, Transportation and material moving: Unmeasured (no change in 12 months)

No direct benchmark gives a success rate.

0% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 19%Provide information to guests, clients, or customersNot measured
  • 18%Operate transportation equipment or vehiclesNot measured
  • 12%Provide general assistance to others, such as customers, patrons, or motoristsNot measured
  • 8%Intervene in crisis situations or emergenciesNot measured
  • 8%Notify others of emergencies or problemsNot measured
  • 7%Clean tools, equipment, facilities, or work areasNot measured
  • 7%Collect fares or paymentsNot measured
  • 4%Read documents or materials to inform work processesNot measured

Benchmarks for the job family

These cover work in transportation and material moving, not always this occupation's tasks.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

  • Waymo Safety Impact data hubby WaymoTask level · Reduction in any-injury-reported crashes vs human benchmark
    82%Waymo Driver (rider-only, 220.6M miles through March 2026) · Mar 2026
    Unrated

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
  • Park vehicles at loading areas so that passengers can board.
  • Inspect vehicles and check gas, oil, and water levels prior to departure.
  • Announce stops to passengers.
  • Assist passengers, such as elderly or individuals with disabilities, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
  • Collect tickets or cash fares from passengers.
  • Handle passenger emergencies or disruptions.
  • Report delays or accidents.
  • Advise passengers to be seated and orderly while on vehicles.
  • Regulate heating, lighting, and ventilating systems for passenger comfort.
  • Record information, such as cash receipts and ticket fares, and maintain log book.
  • Maintain cleanliness of bus or motor coach.
Other job titles for this occupation (32)

Bus Driver · Bus Operator · Charter Bus Driver · Coach Operator · Motor Coach Driver · Motor Coach Operator · Transit Bus Driver · Transit Coach Operator · Transit Driver · Transit Operator · CDL Bus Driver (Commercial Driver's License Bus Driver) · Charter Coach Driver · Charter Driver · City Bus Driver · Courtesy Bus Driver · Day Haul Charter Bus Driver · Farm Charter Bus Driver · Interstate Bus Driver · Jitney Driver · Mobile Lounge Driver or Operator · Motor Bus Driver · Motor Coach Bus Driver · Motor Coach Tour Operator · Motorcoach Driver · Motorcoach Operator · Paratransit Bus Driver · Public Transit Bus Driver · Public Transit Trolley Driver · Stage Driver · Substitute Bus Driver · Transport Operator · Transportation Bus Driver