Can Agents Work?

Jobs / Transportation and material moving / 53-3054.00

Taxi Drivers

Drive a motor vehicle to transport passengers on an unplanned basis and charge a fare, usually based on a meter.

US jobs
41,050
Median wage
$42,100 a year
Job family
Transportation and material moving

Can agents do the work of taxi drivers?

We read the evidence for the whole job family, Transportation and material moving: Unmeasured (no change in 12 months)

No direct benchmark gives a success rate.

19% of this occupation's work, by O*NET work activities, is measured by a direct benchmark.

  • 19%Operate transportation equipment or vehiclesMeasured
  • 13%Communicate with others about operational plans or activitiesNot measured
  • 13%Provide information to guests, clients, or customersNot measured
  • 9%Clean tools, equipment, facilities, or work areasNot measured
  • 9%Maintain vehicles in working conditionNot measured
  • 6%Collect fares or paymentsNot measured
  • 6%Prepare reports of operational or procedural activitiesNot measured
  • 6%Notify others of emergencies or problemsNot measured

Benchmarks for this occupation

These benchmarks name this occupation in their job mapping.

Direct evidence

Work benchmarks mapped primary to this family. They set the step when they report how many tasks agents complete.

  • Waymo Safety Impact data hubby WaymoTask level · Reduction in any-injury-reported crashes vs human benchmark
    82%Waymo Driver (rider-only, 220.6M miles through March 2026) · Mar 2026
    Unrated

Benchmarks for the job family

These cover work in transportation and material moving, not always this occupation's tasks.

Also relevant

These benchmarks cover part of this family's work, or have no result yet. They do not set its step.

Typical tasks

From O*NET 31.0. Core tasks first. Few of these tasks have a benchmark today.

  • Collect fares or vouchers from passengers, and make change or issue receipts as necessary.
  • Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for passenger service.
  • Complete accident reports when necessary.
  • Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
  • Drive taxicabs or privately owned vehicles to transport passengers.
  • Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
  • Notify dispatchers or company mechanics of vehicle problems.
  • Perform minor vehicle repairs, such as cleaning spark plugs, or take vehicles to mechanics for servicing.
  • Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
  • Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high-traffic areas.
  • Provide passengers with assistance entering and exiting vehicles, and help them with any luggage.
  • Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
Other job titles for this occupation (21)

Cab Driver · Taxi Cab Driver · Taxi Driver · Bicycle Taxi Driver · Driver · Hack Driver · Hacker · Limo Driver (Limousine Driver) · Lyft Driver · Pedicab Driver · Rickshaw Driver · Rideshare Cab Driver · Shuttle Driver · Taxicab Driver · Transportation Aide · Transportation Driver · Transporter · Van Driver · Van Operator · Van Owner · Wheelchair Van Driver